Accommodation Booking FAQ´s

 I. BOOKING ONLINE

How do I know which accommodations are available?

On the Apartment/Balcony pages of our website you will find a search engine where you can search for properties. To receive a list of available apartments all you need to do is add your check in dates, check out dates and the number of people that you need accommodation for. If you are wanting accommodation for longer than one month, please contact us directly by email with all details (contact, length of your stay...) to the following email:info@sanfermintravelcentral.com

How do I make a reservation?

Fill in the form on our web site to directly book apartments depending on availabilities, amenities and/or number of guests. You can also contact us directly by email if you are wanting to make a booking for longer than one month: info@sanfermintravelcentral.com

Is there a minimum stay?

A minimum of four night booking is required for any reservation.

How much time in advance should I make a reservation?

If the apartment is available, within 48 hours as our apartments are on a first come first served basis.

How can I cancel my reservation?

In the event of a cancellation, San Fermin Travel Central is to be notified by email as soon as possible and prior to the date of arrival. The cancellation charges will be calculated as follows:

- A 50 Euros administration fees will be charged if cancellation occurs 90 days prior to your intended arrival.

- Cancellation within 6-9 months of reservation date is subject to a cancellation fee of 60% of the pre-payment.

- Cancellation within 3-6 months of reservation date is subject to a cancellation fee of 80% of the pre-payment.

- Cancellation within 3 months of reservation date is subject to a cancellation fee of 100% of the pre-payment.

The refund will be calculated on the basis of the rental price. Nevertheless some additional services will not be refunded.

When will my reservation be confirmed?

The reservation will be confirmed by e-mail by San Fermin Travel Central after the deposit has been paid. You should receive confirmation within 24hours if paying by Paypal or credit card. If you are paying the deposit via bank transfer, we will send confirmation within 24hours of receiving your proof of payment which can be sent to us via email or fax.

Is it possible to change the dates of my arrival and/or departure?

You need to contact San Fermin Travel Central as soon as possible, via email, regarding any changes to the reservation dates. If apartments are available for the revised dates, then we will make the corresponding changes at no extra cost. In cases where no apartments are available for the new dates and the client wishes to cancel the reservation, San Fermin Travel Central’s cancellation policy will apply.

Is my reservation guaranteed?

We have the exclusivity of the apartments so your reservation is guaranteed.

Is the website live, with all availabilities in real time?

Yes, our calendar is updated automatically, as soon as a booking is made.

 II. PAYMENT

What is the payment procedure?

All reservations must be confirmed with a deposit equal to 50% of the total charge for the entire stay upon reservation. This payment must be made by Paypal, credit card or by bank transfer within 24 hours after your booking. All remaining charges (50%) are payable at time of check-in, ONLY CASH is accepted for the remaining amount.

Which payment methods are accepted?

Bank transfer, Paypal or credit cards are accepted for the deposit (50%). The remaining 50% is to be paid by cash at check in at San Fermin Travel Central´s office.

Do I have to pay a deposit to confirm my booking?

All reservations must be confirmed with a deposit equal to 50% of the total charge for the entire stay upon reservation. This payment must be made by bank transfer, or online by credit card or Paypal.  If you make this payment via bank transfer you will need to send payment confirmation from your bank to San Fermin Travel Central via email, within 24 hours.

How will I be informed of the bank details to which I have to make the bank transfer?

When you have finalized your reservation in our system, you will automatically receive an email with all the details you need in order to make the bank transfer.

Debting time on credit card

 Your credit card will be billed immediately after purchase and will chow on your credit card statement as “Apartment Rentals in Spain" www.sanfermintravelcentral.com

We recommend to print out your transaction data and to keep it at an easily accessible place.

III. SECURITY DEPOSIT

Do I have to pay a security deposit?

A security deposit of 300 € to 700€ (depending on apartments) is required. This deposit will be given back, within 8 working days after your departure, via bank transfer, Paypal or Credit Card (you will be charged the corresponding fees of transfer).

What is the security deposit for?

This deposit is against possible damages or losses caused to the property. Clients should be aware that they will be liable to pay for any damages or breakages that occurred whilst staying at the apartment. In this case that charge will be deducted from the security deposit and the difference refunded to you.

How and when do I arrange the security deposit?

San Fermin Travel Central will provide the keys to the apartment only on receipt of the security deposit San Fermin Travel Central will return the deposit once the apartment checked after departure. The deposit will be refunded within 8 working days after departure. The client will bear the bank fees.

 IV. PRICE

What is included in the price?

Each quotation includes electricity, water, heating, air-conditioning (if provided). The final cleaning charge, linen and towels are not included in the rental price.

What is not included in the price?

The final cleaning charge, linen and towels are not included in the rental price. When you make your booking online, you are able to request towels, linen, and a final cleaning and the charges will be added to you total amount. You are also able to pay for these in cash on check in.

Prices are as follows:

1 x double sheet: 7.50€

1 x single sheet: 5.50€

1 x bath towel: 15.00€

Final cleaning: 48.00€

Please note, if the apartment is not left as it was when you checked in, and you have not requested a final cleaning, a fee of 100€ will be charged to your deposit

Are there any special offers for children?

Children under two can stay free of charge.

Is there a discount if I stay for seven nights?

Yes, our organization provides discounts for all reservations that are longer than four days.

 V. ARRIVALS

What is the check in process?

Check in time is from 5pm (17h00) until 8pm (20h00) on the day of arrival, in our office.

How and when will I receive the keys?

On the day of arrival, you will need to go to San Fermin Travel Central’s office where you can complete payment and receive the keys. Our address at San Fermin Travel Central is Calle Estafeta 57. We are bell 4 on the right fourth floor.

What are the office opening hours?

Monday to Friday from 09.00am to 1.00pm and from 4.00pm to 8.00pm.

Do I need to inform San Fermin Travel Central of my arrival time?

Yes, you will need to contact San Fermin Travel Central via email at least four days prior to arrival, in order to inform them of your arrival time. If you are late, please contact San Fermin Travel Central as soon as possible.

What happens if my arrival is not during the office hours?

In the event of late arrival, you will be charged a supplementary fee depending on the time:

30 € after 8pm to 10pm (20h00 to 22h00)

50 € after 10pm to 12pm (22h00 to 00h00)

30€ for Sunday arrivals

You are requested to contact San Fermin Travel Central three hour before check-in.

If I arrive early, where am I able to store my luggage?

There are luggage storage lockers provided by the council located at the Plaza San Francisco, facing the main library, in the same square. San Fermin Travel Central, however, is unable to store any luggage.

Can I arrive on Sunday?

Yes!

When will I find out the address of my apartment?

At the booking stage you will be informed of the apartment’s area and the name of the street that it is on. We will give you the full address upon check in.

How far is the airport from Pamplona City?

Distance between the Pamplona Noain Airport and the city centre is approximately 8,5 Km. You can take a taxi (time: 20 minutes) for around 18 € or a bus (time: 30 minutes).  

How do I get to the San Fermin Travel Central office?

Our office is situated in the heart of the city, approximately 300m from the Plaza del Ayuntamiento and approximately 50m from the main Plaza del Castillo!  The Bus Station is a 10 minute walk and the Train Station (RENFE) is a 20 minute walk! The exact address is Calle Estafeta, 57, 4th floor, bell 4 on the right. Our street is the famous street called ¨The Longest and Most Dangerous section of the Running of the Bulls or Encierro in spanish¨

What happens if I arrive outside the opening hours?

If you are planning to arrive outside our office hours you will need to send us an email as soon as possible so that we can arrange a time for one of our agents to meet you for check in. Early arrivals will depend on the availability of the apartment.

What happens if I arrive on a Saturday or Sunday?

If your arrival date is on a Saturday or a Sunday you will need to organize with San Fermin Travel Central a check in time. There may be extra charges for all arrivals on Saturday’s and on Sunday’s.

What happens if I arrive on a Sunday and outside the office hours?

In this case, you will need to pay the extra charge of 30€ for arrivals on Sunday and also the charge of 30€ for arrivals outside the office hours.

 VI. DURING MY STAY

What do I have to take with me to the apartment?

All apartments are completely furnished. The apartments are equipped with the basic kitchen utensils and crockery and silverware for the designated number of persons. All beds have blankets; however, linen and towels are not included but are available upon request at an extra charge.

What do I do in case of an emergency?

You will need to call our agent. Please note that emergencies are only issues that immediately need to be resolved. For all other issues, please call or email during office hours.

Where can I park my car?

If the apartment does not provide a garage, you may park in a public car park.

Can I bring my pet?

If you are wanting to bring a pet, you will need to contact San Fermin Travel Central at the time of reservation .

via email explaining your situation.

What can I do if I lose my keys?

San fermin Travel Central require additional charges (96€ + cost of replacement). We will need to replace the locks for security reasons.

 VII DEPARTURES

What is the check out procedure?

Check out is at the San Fermin Travel Central office at 12.00am .

If I check out during the middle of my stay, will I be refunded any rent?

If you leave the apartment earlier than the intended date, we are not able to reimburse you, nor provide you with any compensation.

To whom do I have to give back/present the keys?

On the day of the check out you will need to bring back the keys to the San Fermin Travel Central office by 12.00am as one of our agents will be waiting for you.

Do I have to clean the apartment before I leave?

The apartment needs to be cleaned and tidied on departure. You are able to request a final cleaning, or you will be asked to leave the apartment in the same condition as you found it. If you have not requested a final cleaning, and the apartment is not left as it were on arrival, we are entitled to charge a 100€ cleaning fee to your deposit.

What happens if I were to check out early?

For all early check outs you will be asked to leave the keys inside the apartment. This will need to be arranged with San Fermin Travel Central in advance.

What happens if I were to check out on a Saturday or a Sunday?

For check outs on Saturday’s or Sunday’s you will bring the keys to our office as we are open all days during the festival. 

Contact us is you have any further quieries or questions